A Little About Me...
Photo by Kathy DIsney - she's great!
Thanks for stopping by. I'm a writer & speaker on topics including the hospitality & tourism industry, buyers & sellers, and audience/customer engagement. I was a meeting planner for 16 years before founding SPIN in 2008, which is now the world's largest association of senior-level planners.
I've been a million-dollar buyer and I study buyer behavior intensely. I've spoken to thousands of salespeople on this topic, and also offer sales training through another organization I founded in 2014 called The Hive Network. I tell it like it is to frustrated salespeople, so they can move past what's not working for them, and understand the new buyer landscape.
I also believe nothing should get done without a little fun thrown in (unless you're the IRS).
I speak and facilitate outside the hospitality industry on adult learning, audience engagement, networking, customer-focused sales,and Un-Conferencing.
Use my Contact form to reach out about anything (except the space-time continuum - I'm still forming an opinion on that).
Wow! Just learned that I was named for the third year in a row to Successful Meetings Magazine's Top 25 Most Influential in the Industry, and also to the Meetings Focus Magazine list of Meeting Trendsetters of 2014!! These are truly two of the highest honors I could receive, and I am truly humbled. My other big news is that I was named to M&C Magazine's 2014 list of Planners' Favorite Speakers, along with James Earl Jones (yes, I'm on a list with Darth Vader), and others. See the list
I'm taking it international! In addition to speaking in Brazil at Forum Eventos in March 2014, I spoke in the Philippines in June 2014 at MICECon, their country's conference on Meetings, Incentives, Conventions and Exhibitions. That marked the fifth continent I've spoken on (C'mon, Australia and Antarctica!). I'll also head to Portugal to speak at a tourism conference in December.